Fisk, Peter., <br/><br/>
Customer genius :  becoming a customer-centric business / 
Peter Fisk. 
 - Chichester, UK ;  Hoboken, NJ :  Capstone,  2009 
 - xii, 394 p. :  ill., maps ;  18x18 cm. 
<br/><br/><label>ISBN: </label>1841127884 9781841127880 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Management.
<br/><br/><label>Subjects--Index Terms: </label>Khách hàng Quan hệ khách hàng Quản trị kinh doanh 
<br/><br/><label>Dewey Class. No.: </label>658.8/12