<?xml version="1.0" encoding="UTF-8"?>
<record
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xsi:schemaLocation="http://www.loc.gov/MARC21/slim http://www.loc.gov/standards/marcxml/schema/MARC21slim.xsd"
    xmlns="http://www.loc.gov/MARC21/slim">

  <leader>00911nam a2200313 a 4500</leader>
  <controlfield tag="001">VNU070131081</controlfield>
  <controlfield tag="005">20200924215225.0</controlfield>
  <controlfield tag="008">070417s2009    xxk|||||||||||||||||eng||</controlfield>
  <datafield tag="020" ind1=" " ind2=" ">
    <subfield code="a">1841127884</subfield>
  </datafield>
  <datafield tag="020" ind1=" " ind2=" ">
    <subfield code="a">9781841127880</subfield>
  </datafield>
  <datafield tag="040" ind1=" " ind2=" ">
    <subfield code="a">ISVNU</subfield>
    <subfield code="b">vie</subfield>
    <subfield code="c">ISVNU</subfield>
    <subfield code="e">aaacr2</subfield>
  </datafield>
  <datafield tag="041" ind1="0" ind2=" ">
    <subfield code="a">eng</subfield>
  </datafield>
  <datafield tag="044" ind1=" " ind2=" ">
    <subfield code="a">xxk</subfield>
  </datafield>
  <datafield tag="082" ind1="7" ind2="4">
    <subfield code="a">658.8/12</subfield>
    <subfield code="2">22</subfield>
  </datafield>
  <datafield tag="090" ind1=" " ind2=" ">
    <subfield code="a">658.8</subfield>
    <subfield code="b">FIS 2009</subfield>
  </datafield>
  <datafield tag="100" ind1="1" ind2=" ">
    <subfield code="a">Fisk, Peter.,</subfield>
    <subfield code="q">(Peter Robert)</subfield>
  </datafield>
  <datafield tag="245" ind1="1" ind2="0">
    <subfield code="a">Customer genius :</subfield>
    <subfield code="b">becoming a customer-centric business /</subfield>
    <subfield code="c">Peter Fisk.</subfield>
  </datafield>
  <datafield tag="260" ind1=" " ind2=" ">
    <subfield code="a">Chichester, UK ;</subfield>
    <subfield code="a">Hoboken, NJ :</subfield>
    <subfield code="b">Capstone,</subfield>
    <subfield code="c">2009</subfield>
  </datafield>
  <datafield tag="300" ind1=" " ind2=" ">
    <subfield code="a">xii, 394 p. :</subfield>
    <subfield code="b">ill., maps ;</subfield>
    <subfield code="c">18x18 cm.</subfield>
  </datafield>
  <datafield tag="650" ind1=" " ind2="0">
    <subfield code="a">Customer relations.</subfield>
  </datafield>
  <datafield tag="650" ind1=" " ind2="0">
    <subfield code="a">Management.</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
    <subfield code="a">Kh&#xE1;ch h&#xE0;ng</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
    <subfield code="a">Quan h&#x1EC7; kh&#xE1;ch h&#xE0;ng</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
    <subfield code="a">Qu&#x1EA3;n tr&#x1ECB; kinh doanh</subfield>
  </datafield>
  <datafield tag="912" ind1=" " ind2=" ">
    <subfield code="a">Tr&#x1ECB;nh Th&#x1ECB; B&#x1EAF;c</subfield>
  </datafield>
  <datafield tag="913" ind1=" " ind2=" ">
    <subfield code="a">Khoa Qu&#x1ED1;c t&#x1EBF; 01</subfield>
  </datafield>
  <datafield tag="914" ind1=" " ind2=" ">
    <subfield code="a">Ho&#xE0;ng Y&#x1EBF;n1</subfield>
  </datafield>
  <datafield tag="942" ind1=" " ind2=" ">
    <subfield code="2">ddc</subfield>
    <subfield code="c">BK</subfield>
  </datafield>
  <datafield tag="999" ind1=" " ind2=" ">
    <subfield code="c">2129</subfield>
    <subfield code="d">2129</subfield>
  </datafield>
  <datafield tag="952" ind1=" " ind2=" ">
    <subfield code="0">0</subfield>
    <subfield code="1">0</subfield>
    <subfield code="2">ddc</subfield>
    <subfield code="4">0</subfield>
    <subfield code="7">0</subfield>
    <subfield code="a">ISVNU</subfield>
    <subfield code="b">ISVNU</subfield>
    <subfield code="c">E-B7</subfield>
    <subfield code="d">2007-04-17</subfield>
    <subfield code="e">1</subfield>
    <subfield code="l">0</subfield>
    <subfield code="o">658.8 FIS 2009</subfield>
    <subfield code="p">E-B7/04401</subfield>
    <subfield code="r">2019-10-22</subfield>
    <subfield code="w">2019-10-23</subfield>
    <subfield code="y">BK</subfield>
  </datafield>
</record>
