Ryals, Lynette. <br/><br/>
Managing customers profitably / 
Lynette Ryals. 
 - Chichester, England ;  Hoboken, NJ :  John Wiley & Sons,  c2008 
 - xiv, 370 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>9780470060636 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.
<br/><br/><label>Subjects--Index Terms: </label>Khách hàng Quan hệ khách hàng Tiếp thị 
<br/><br/><label>Dewey Class. No.: </label>658.8/12