Frei, Frances. <br/><br/>
Uncommon service :  how to win by putting customers at the core of your business / 
Frances Frei, Anne Morriss. 
 - Boston, Mass. :  Harvard Business Review Press,  2012 
 - x, 247 p. :  24 cm. 
<br/><br/><label>ISBN: </label>9781422133316 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Service industries
<br/><br/><label>Subjects--Index Terms: </label>Quản lý chung Quản lý tiếp thị 
<br/><br/><label>Dewey Class. No.: </label>658.8  / FRE