00787cam a2200253 a 4500 16872951 20250820140157.0 110715s2012 maua b 001 0 eng 9781422133316 (alk. paper) DLC DLC 658.8 FRE Frei, Frances. Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. Boston, Mass. : Harvard Business Review Press, 2012 x, 247 p. : 24 cm. Customer relations. Customer services. Service industries Quản lý chung Quản lý tiếp thị Morriss, Anne. ddc BK 9083 9083 0 0 ddc 0 0 ISVNU-CS3 ISVNU-CS3 E-B7 2021-03-22 658.8 FRE HL.1/01174 2021-03-22 2021-03-22 BK