TY  - BOOK
AU  - Frei,Frances
AU  - Morriss,Anne
TI  - Uncommon service: how to win by putting customers at the core of your business 
SN  - 9781422133316 (alk. paper)
U1  - 658.8 
PY  - 2012///
CY  - Boston, Mass.
PB  - Harvard Business Review Press
KW  - Customer relations
KW  - Customer services
KW  - Service industries
KW  - Quản lý chung
KW  - Quản lý tiếp thị
ER  -