@book{9227,
	author = {Barnes, Roy A., and Kelleher, Bob,},
	title = {Customer experience for dummies /},
	publisher = {Wiley Publishing,},
	year = {2015},
	address = {Hoboken, N.J. :},
	url = {http://www.loc.gov/catdir/enhancements/fy1513/2014937865-b.html}
}