TY  - BOOK
TI  - Empathy
SN  - 9781633693258
U1  - 152.4 
PY  - 2017///
CY  - Boston, Mass.
PB  - Harvard Business School Pub.
KW  - Empathy
KW  - Management
KW  - Tri giác cảm quan
KW  - Ý nghĩ, tư duy, suy luận
N2  - Empathy is credited as a factor in both improved relationships and even better product development. But while it's easy to say, "just put yourself in someone else's shoes," the reality of understanding others' motivations and emotions is more elusive. This book helps you to understand what empathy is, why it's important, how to surmount the hurdles that make you less empathetic--and when too much empathy is just too much. This volume includes the work of: - Daniel Goleman - Annie McKee - Adam Waytz--
ER  -