Thư viện Search for 'su:"Customer relations"'

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

By Thompson, Harvey.. New York : McGraw-Hill, 2000 . xv, 245 p. : , Includes index. 24 cm.. 0071352104

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Customer genius : becoming a customer-centric business /

By Fisk, Peter.,. Chichester, UK ; | Hoboken, NJ : Capstone, 2009 . xii, 394 p. : 18x18 cm.. 1841127884 | 9781841127880

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Managing customers profitably /

By Ryals, Lynette.. Chichester, England ; | Hoboken, NJ : John Wiley & Sons, 2008 . xiv, 370 p. : 25 cm.. 9780470060636

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Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life /

By Fragasso, Philip M.,. Hoboken, N.J. : John Wiley & Sons, 2008 . xx, 279 p. ; 23 cm.. 9780470247532

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The book of business awesome : how engaging your customers and employees can make your business thrive

By Stratten, Scott. New York, NY : John Wiley & Sons, Inc., 2012 . 228 p. ; 24 cm.. 9781118315224

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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world /

By Reichheld, Frederick F.. Boston, Mass. : Harvard Business Press, 2011 . xi, 290 p. ; , Previously published under title: Ultimate question. 24 cm.. 9781422173350 (hardback) | 1422173356 (hardback)

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Uncommon service : how to win by putting customers at the core of your business /

By Frei, Frances.. Boston, Mass. : Harvard Business Review Press, 2012 . x, 247 p. : 24 cm.. 9781422133316 (alk. paper)

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Beyond advertising : Creating value through all customer touchpoints /

By Wind, Yoram,. Hoboken, N.J. : John Wiley & Sons, 2016 . xxiv, 261 ; 24 cm. 9781119074229 (hardback : alk. paper)

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Customer's new voice : extreme relevancy and experience through volunteered customer information /

By McKean, John,. Hoboken, N.J. : John Wiley & Sons, 2015 . xxii, 321 pages : 23 cm. 9781119002321 (cloth)

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Let's close a deal : turn contacts into paying customers for your company, product, service or cause /

By Clifford, Christine.. Hoboken, N.J. : John Wiley & Sons, 2013 . 1 online resource. cm.. 9781118596753 (epub) | 9781118596920 (pdf) | 9781118596777 ( mobipocket)

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The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /

By Dempster, Craig.. Hoboken, N.J. : John Wiley & Sons, 2015 . xii, 228 pages : , Includes index. 23 cm. 9781119059721 (cloth)

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Your customer rules! : delivering the Me2B experiences that today's customers demand /

By Price, Bill,. San Francisco, CA : Jossey-Bass, 2015 . 1 online resource. cm.. 9781118954829 (epub) | 9781118954812 (pdf)

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Customer experience for dummies /

By Barnes, Roy A.,. Hoboken, N.J. : Wiley Publishing, 2015 . xiv, 342 pages : 23 cm.. 9781118725603 | 1118725603

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Sense & respond : how successful organizations listen to customers and create new products continuously /

By Gothelf, Jeff,. Boston, Mass. : Harvard Business Review Press, 2017 . viii, 253 pages ; 25 cm. 9781633691889

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The startup owner's manual : the step-by-step guide for building a great company /

By Blank, Steven G. (Steven Gary). Calif. : K & S Ranch, 2012 . various pages : 28 cm.. 9780984999378

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Unselling : the new customer experience /

By Stratten, Scott.. 2014 Hoboken, N.J. : . vi, 234 pages ; , Includes index. 24 cm. 9781118943007 (hardback)

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Anticipate : know what your customers need before they do /

By Thomas, Bill,. Hoboken, N.J. : John Wiley & Sons, 2013 . v, 218 p. : 24 cm.. 9781118356913 (cloth : alk. paper) | 9781118417218 (ebk.) | 9781118420232 (ebk.) | 9781118434086 (ebk.)

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Customer Relationship Management : Concepts and Technologies /

By Buttle, Francis . New York : Routledge, 2019 . 468 p. ; 28 cm.. 9781138498259

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