Thư viện Search for 'su:"Customer services"'

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

By Thompson, Harvey.. New York : McGraw-Hill, 2000 . xv, 245 p. : , Includes index. 24 cm.. 0071352104

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Supply chain management : strategy, planning, and operation /

By Chopra, Sunil,. Boston : Prentice Hall, 2010 . xvii, 501 p. : 26 cm.. 0136094511 | 9780136094517

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Services marketing : people, technology, strategy /

By Lovelock, Christopher H.. Boston : Prentice Hall, 2011 . xxii, 626 p. : , E-B7/04662 (original, 4.362.159đ) 29 cm.. 9780136107217

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Service management and marketing : customer management in service competition /

By Grönroos, Christian,. Chichester, England ; | Hoboken, NJ : John Wiley & Sons, 2007 . x, 483 p. : 24 cm.. 9780470028629

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Customer service : building successful skills for the twenty-first century /

By Lucas, Robert W.. Boston : McGraw-Hill, 2005 . xvi, 416 p. : 26 cm.. 0072938056 (pbk. : alk. paper) | 9780072938050

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Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life /

By Fragasso, Philip M.,. Hoboken, N.J. : John Wiley & Sons, 2008 . xx, 279 p. ; 23 cm.. 9780470247532

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Service chain management : technology innovation for the service business /

Berlin : Springer, 2008 . xviii, 308 p. : , Original: E-C7/02100 (2.248.000đ) 24 cm.. 9783540755036

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The innovator's dilemma : when new technologies cause great firms to fail /

By Christensen, Clayton M.. Boston : Harvard Business Review Press, 2016 . 288 p. ; 21 cm.. 9781633691780

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Services marketing : integrating customer focus across the firm /

By Zeithaml, Valarie A.. New York : McGraw-Hill Education, cop., 2018 . xxviii, 514 p. ; 28 cm.. 9780078112102

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Uncommon service : how to win by putting customers at the core of your business /

By Frei, Frances.. Boston, Mass. : Harvard Business Review Press, 2012 . x, 247 p. : 24 cm.. 9781422133316 (alk. paper)

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Demand-driven inventory optimization and replenishment : creating a more efficient supply chain /

By Davis, Robert A.,. Hoboken, N.J. : John Wiley & Sons, 2016 . 320 p ; 28 cm.. 9781119220404

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The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business /

By Scott, David Meerman,. Hoboken, N.J. : John Wiley & Sons, 2016 . xi, 292 pages ; , Revised edition of the author's The new rules of sales and service, 2014. | Includes index. 24 cm. 9781119272427 (paperback)

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Your customer rules! : delivering the Me2B experiences that today's customers demand /

By Price, Bill,. San Francisco, CA : Jossey-Bass, 2015 . 1 online resource. cm.. 9781118954829 (epub) | 9781118954812 (pdf)

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Customer experience for dummies /

By Barnes, Roy A.,. Hoboken, N.J. : Wiley Publishing, 2015 . xiv, 342 pages : 23 cm.. 9781118725603 | 1118725603

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The innovator's solution : creating and sustaining successful growth /

By Christensen, Clayton M.. Boston, Mass. : Harvard Business Press, 2013 . x, 301 pages : 25 cm. 9781422196571 (hardback)

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Services Marketing : Concepts, Strategies & Cases /

By Hoffman, K. Douglas. Australia : Cengage Learning, 2008 . 461 p. ; 28 cm.. 9781439039397

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Services Marketing : People, Technology, Strategy /

By Wirtz, Jochen. London : Publishing, 2022 . 665 p. ; 28 cm + . 9781944659820

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Fish! : A Remarkable Way to Boost Morale and Improve Results /

By Paul, Harry. London : Hodder& Stoughron, 2000 . 107 p. ; 28 cm.. 0340819804

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Open Services Innovation : Rethinking Your Business to Grow and Compete in a New Era /

By Chesbrough, Henry . United States of America : Jossey-Bass, 2011 . xiii, 242 p. ; 28 cm.. 9780470905746

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Customer Relationship Management : Concepts and Technologies /

By Buttle, Francis . New York : Routledge, 2019 . 468 p. ; 28 cm.. 9781138498259

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