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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.

by Thompson, Harvey.

Material type: Text Text Language: English Publication details: New York : McGraw-Hill, c2000Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Xuân ThủyCall number: 658.8 THO 2000 (1).

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2.
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey.

by Reichheld, Frederick F | Markey, Rob | Reichheld, Frederick F.

Edition: Rev. and expanded ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, 2011Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Hòa Lạc Call number: 658.8 FRE (2).

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