| 000 | 01187nam a2200373 a 4500 | ||
|---|---|---|---|
| 001 | VNU120130906 | ||
| 005 | 20200924215223.0 | ||
| 008 | 121023s2000 xxc|||||||||||||||||eng|| | ||
| 010 | _a99023967 | ||
| 020 | _a0071352104 | ||
| 040 |
_aISVNU _bvie _cISVNU _eaaacr2 |
||
| 041 | 0 | _aeng | |
| 044 | _axxc | ||
| 082 | 7 | 4 |
_a658.81 _214 |
| 090 |
_a658.8 _bTHO 2000 |
||
| 100 | 1 | _aThompson, Harvey. | |
| 245 | 1 | 4 |
_aThe customer-centered enterprise : _bhow IBM and other world-class companies achieve extraordinary results by putting customers first / _cHarvey Thompson. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2000 |
||
| 300 |
_axv, 245 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 610 | 2 | 0 |
_aInternational Business Machines Corporation _xCustomer services. |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aSuccess in business. | |
| 653 | _aKhách hàng | ||
| 653 | _aNghệ thuật kinh doanh | ||
| 653 | _aQuan hệ khách hàng | ||
| 653 | _aQuản lý bán hàng | ||
| 653 | _aQuản trị doanh nghiệp | ||
| 912 | _aHoàng Yến | ||
| 913 | _aKhoa Quốc tế 01 | ||
| 914 | _aNguyễn Thị Hòa1 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c1959 _d1959 |
||