| 000 | 00959nam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | VNU120131403 | ||
| 005 | 20200924215237.0 | ||
| 008 | 120312s2007 xxk|||||||||||||||||eng|| | ||
| 020 | _a9780470028629 | ||
| 040 |
_aISVNU _bvie _cISVNU _eaaacr2 |
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| 041 | 0 | _aeng | |
| 044 | _axxk | ||
| 082 | 7 | 4 |
_a658.8 _222 |
| 090 |
_a658.8 _bGRO 2007 |
||
| 100 | 1 |
_aGrönroos, Christian, _d1947- |
|
| 245 | 1 | 0 |
_aService management and marketing : _bcustomer management in service competition / _cChristian Grönroos. |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester, England ; _aHoboken, NJ : _bJohn Wiley & Sons, _cc2007 |
||
| 300 |
_ax, 483 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xMarketing. |
|
| 653 | _aDịch vụ khách hàng | ||
| 653 | _aQuản lý dịch vụ | ||
| 653 | _aTiếp thị | ||
| 912 | _aTrịnh Thị Bắc | ||
| 913 | _aKhoa Quốc tế 01 | ||
| 914 | _aHoàng Yến2 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c2442 _d2442 |
||