| 000 | 00787cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 16872951 | ||
| 005 | 20250820140157.0 | ||
| 008 | 110715s2012 maua b 001 0 eng | ||
| 020 | _a9781422133316 (alk. paper) | ||
| 040 |
_aDLC _cDLC |
||
| 082 | 0 | 0 |
_a658.8 _bFRE |
| 100 | 1 | _aFrei, Frances. | |
| 245 | 1 | 0 |
_aUncommon service : _bhow to win by putting customers at the core of your business / _cFrances Frei, Anne Morriss. |
| 260 |
_aBoston, Mass. : _bHarvard Business Review Press, _c2012 |
||
| 300 |
_ax, 247 p. : _c24 cm. |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aService industries | |
| 653 | _aQuản lý chung | ||
| 653 | _aQuản lý tiếp thị | ||
| 700 | 1 | _aMorriss, Anne. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c9083 _d9083 |
||