Service chain management : technology innovation for the service business / Christos Voudouris...[at al.] - Berlin : Springer, 2008 - xviii, 308 p. : illustrations ; 24 cm.

Original: E-C7/02100 (2.248.000đ)

9783540755036


Business planning
Customer services--Management
Economics
Industrial management

Dịch vụ khách hàng

658.8 / SER