Frei, Frances.
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. - Boston, Mass. : Harvard Business Review Press, 2012 - x, 247 p. : 24 cm.
9781422133316 (alk. paper)
Customer relations.
Customer services.
Service industries
Quản lý chung Quản lý tiếp thị
658.8 / FRE
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. - Boston, Mass. : Harvard Business Review Press, 2012 - x, 247 p. : 24 cm.
9781422133316 (alk. paper)
Customer relations.
Customer services.
Service industries
Quản lý chung Quản lý tiếp thị
658.8 / FRE
