The customer-centered enterprise : (Record no. 1959)
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000 -LEADER | |
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fixed length control field | 01187nam a2200373 a 4500 |
001 - CONTROL NUMBER | |
control field | VNU120130906 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20200924215223.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 121023s2000 xxc|||||||||||||||||eng|| |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 99023967 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0071352104 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | ISVNU |
Language of cataloging | vie |
Transcribing agency | ISVNU |
Description conventions | aaacr2 |
041 0# - LANGUAGE CODE | |
Language code of text/sound track or separate title | eng |
044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE | |
MARC country code | xxc |
082 74 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.81 |
Edition number | 14 |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.8 |
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | THO 2000 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Thompson, Harvey. |
245 14 - TITLE STATEMENT | |
Title | The customer-centered enterprise : |
Remainder of title | how IBM and other world-class companies achieve extraordinary results by putting customers first / |
Statement of responsibility, etc. | Harvey Thompson. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | New York : |
Name of publisher, distributor, etc. | McGraw-Hill, |
Date of publication, distribution, etc. | c2000 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xv, 245 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
500 ## - GENERAL NOTE | |
General note | Includes index. |
610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME | |
Corporate name or jurisdiction name as entry element | International Business Machines Corporation |
General subdivision | Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer relations. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Success in business. |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Khách hàng |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Nghệ thuật kinh doanh |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Quan hệ khách hàng |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Quản lý bán hàng |
653 ## - INDEX TERM--UNCONTROLLED | |
Uncontrolled term | Quản trị doanh nghiệp |
912 ## - | |
-- | Hoàng Yến |
913 ## - | |
-- | Khoa Quốc tế 01 |
914 ## - | |
-- | Nguyễn Thị Hòa1 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Sách tham khảo |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
N/A | N/A | N/A | N/A | Thư viện Trường Quốc tế - Cơ sở Hacinco | Thư viện Trường Quốc tế - Cơ sở Hacinco | Kho STK tiếng Anh | 02/06/2012 | 1 | 658.8 THO 2000 | E-B7/02082 | 23/09/2019 | 23/10/2019 | Sách tham khảo |