The customer-centered enterprise : (Record no. 1959)

000 -LEADER
fixed length control field 01187nam a2200373 a 4500
001 - CONTROL NUMBER
control field VNU120130906
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200924215223.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 121023s2000 xxc|||||||||||||||||eng||
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 99023967
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071352104
040 ## - CATALOGING SOURCE
Original cataloging agency ISVNU
Language of cataloging vie
Transcribing agency ISVNU
Description conventions aaacr2
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE
MARC country code xxc
082 74 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.81
Edition number 14
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.8
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) THO 2000
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Thompson, Harvey.
245 14 - TITLE STATEMENT
Title The customer-centered enterprise :
Remainder of title how IBM and other world-class companies achieve extraordinary results by putting customers first /
Statement of responsibility, etc. Harvey Thompson.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. McGraw-Hill,
Date of publication, distribution, etc. c2000
300 ## - PHYSICAL DESCRIPTION
Extent xv, 245 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element International Business Machines Corporation
General subdivision Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Success in business.
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Khách hàng
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Nghệ thuật kinh doanh
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Quan hệ khách hàng
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Quản lý bán hàng
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Quản trị doanh nghiệp
912 ## -
-- Hoàng Yến
913 ## -
-- Khoa Quốc tế 01
914 ## -
-- Nguyễn Thị Hòa1
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Sách tham khảo
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
N/A N/A   N/A N/A Thư viện Trường Quốc tế - Cơ sở Hacinco Thư viện Trường Quốc tế - Cơ sở Hacinco Kho STK tiếng Anh 02/06/2012 1   658.8 THO 2000 E-B7/02082 23/09/2019 23/10/2019 Sách tham khảo