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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey.

by Reichheld, Frederick F | Markey, Rob | Reichheld, Frederick F.

Edition: Rev. and expanded ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, 2011Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Hòa Lạc Call number: 658.8 FRE (2).

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2.
Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe.

by Price, Bill, 1950- | Jaffe, David.

Edition: First edition.Material type: Text Text; Literary form: Not fiction Publication details: San Francisco, CA : Jossey-Bass, 2015Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Xuân ThủyCall number: 658.8 PRI (1).

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