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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by Thompson, Harvey. Material type: Text Language: English Publication details: New York : McGraw-Hill, c2000Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 THO 2000 (1).
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Customer genius : becoming a customer-centric business / Peter Fisk. by Fisk, Peter., (Peter Robert). Material type: Text Language: English Publication details: Chichester, UK ; Hoboken, NJ : Capstone, 2009Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 FIS 2009 (1).
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Managing customers profitably / Lynette Ryals. by Ryals, Lynette. Material type: Text Language: English Publication details: Chichester, England ; Hoboken, NJ : John Wiley & Sons, c2008Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 RYA 2008 (1).
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Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950-. Material type: Text Language: English Publication details: Hoboken, N.J. : John Wiley & Sons, 2008Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 FRA 2008 (1).
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The book of business awesome : how engaging your customers and employees can make your business thrive by Stratten, Scott. Material type: Text Language: English Publication details: New York, NY : John Wiley & Sons, Inc., 2012Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 STR 2012 (1).
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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by Reichheld, Frederick F | Markey, Rob | Reichheld, Frederick F. Edition: Rev. and expanded ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston, Mass. : Harvard Business Press, 2011Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Hòa Lạc Call number: 658.8 FRE (2).
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Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances | Morriss, Anne. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston, Mass. : Harvard Business Review Press, 2012Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Hòa Lạc Call number: 658.8 FRE (1).
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Beyond advertising : Creating value through all customer touchpoints / Yoram (Jerry) Wind, Catharine Findiesen Hays, and The Wharton Future of Advertising Innovation Network. by Wind, Yoram [author.] | Hays, Catharine. Edition: Second edition.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, 2016Online access: Cover image Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 659.1 WIN (3).
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Customer's new voice : extreme relevancy and experience through volunteered customer information / John McKean. by McKean, John, 1956-. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, 2015Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 MCK (1).
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Let's close a deal : turn contacts into paying customers for your company, product, service or cause / Christine Clifford. by Clifford, Christine. Material type: Text; Literary form:
Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, 2013Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.85 CLI (1).
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The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms / Craig Dempster and John Lee. by Dempster, Craig | Lee, John. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, 2015Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 DEM (1).
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Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by Price, Bill, 1950- | Jaffe, David. Edition: First edition.Material type: Text; Literary form:
Not fiction
Publication details: San Francisco, CA : Jossey-Bass, 2015Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 PRI (1).
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Customer experience for dummies / by Roy Barnes and Bob Kelleher. by Barnes, Roy A [author.] | Kelleher, Bob. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hoboken, N.J. : Wiley Publishing, 2015Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 BAR (1).
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Sense & respond : how successful organizations listen to customers and create new products continuously / Jeff Gothelf & Josh Seiden. by Gothelf, Jeff [author.] | Seiden, Josh. Material type: Text; Format:
print
Publication details: Boston, Mass. : Harvard Business Review Press, 2017Other title: Sense and respond.Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 GOT (1).
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The startup owner's manual : the step-by-step guide for building a great company / Steven Blank, Bob Dorf by Blank, Steven G. (Steven Gary) | Dorf, Bob. Material type: Text; Format:
print
Language: English Publication details: Calif. : K & S Ranch, 2012Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Trịnh Văn Bô Call number: 658.1 BLA 2012 (6), Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.1 BLA (2).
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Unselling : the new customer experience / Scott Stratten, Alison Kramer. by Stratten, Scott. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: 2014 Hoboken, N.J. : John Wiley & SonsOnline access: Cover image Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 STR 2014 (2).
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Anticipate : know what your customers need before they do / Bill Thomas & Jeff Tobe. by Thomas, Bill, 1955- | Tobe, Jeff. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, 2013Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 THO (1).
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Customer Relationship Management : Concepts and Technologies / Francis Buttle, Stan Maklan by Buttle, Francis | Maklan, Stan. Edition: 4th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Language: English Publication details: New York : Routledge, 2019Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Hòa Lạc Call number: 658.812 BUT 2019 (1).
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