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Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.

By: Frei, FrancesContributor(s): Morriss, AnneMaterial type: TextTextPublication details: Boston, Mass. : Harvard Business Review Press, 2012Description: x, 247 p. : 24 cmISBN: 9781422133316 (alk. paper)Subject(s): Customer relations | Customer services | Service industries | Quản lý chung | Quản lý tiếp thịDDC classification: 658.8
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Sách tham khảo Sách tham khảo Thư viện Trường Quốc tế - Cơ sở Hòa Lạc

Thư viện Trường Quốc tế - Đại học Quốc gia Hà Nội

Kho STK tiếng Anh 		658.8 FRE Available HL.1/01174
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Uncommon service :
Frei, Frances.
2012
Kho STK tiếng Anh,
(HL.1/01174 -/- 658.8 FRE -/- E-B7)

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